Refund policy
Last updated: June 14, 2026
Overview At Groove Retro, we want you to love what you ordered. If something isn't right, we're here to help.
Return Window We accept returns within 30 days of the delivery date.
Eligibility Requirements To qualify for a return, items must be:
- Unworn and unused
- In original condition with all tags attached
- In original packaging
How to Initiate a Return Email us at dolmarkmirart995@gmail.com with your order number and reason for return. We will respond within 1–2 business days with return instructions.
Ship approved returns to:
Groove Retro 8505 Gulana Avenue, Unit 4311 Playa Del Rey, CA 90293 United States
Return Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
Non-Returnable Items The following are not eligible for return:
- Sale items and final sale merchandise
- Gift cards
- Custom or personalized items
- Items not in original condition
Exchanges We do not offer direct exchanges. To exchange an item, return the original (subject to eligibility) and place a new order.
Damaged or Incorrect Items If your item arrives damaged, defective, or is not what you ordered, contact us at dolmarkmirart995@gmail.com within 7 days of delivery. We will cover return shipping and issue a full refund or replacement at no cost to you.
Refund Processing Once your return is received and inspected, we will notify you by email. Approved refunds are issued to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the credit. If more than 15 business days have passed since approval, contact us.
EU / EEA Customers Customers in the European Union and European Economic Area have the right to cancel or return their order within 14 days of receipt for any reason, without justification, in accordance with the EU Consumer Rights Directive.
Contact dolmarkmirart995@gmail.com | grooveretro.art